Receptionist-San Diego


O’Gara Coach San Diego
San Diego, California

RECEPTIONIST

San Diego, CA

JOB DESCRIPTION: 

The Receptionist is responsible for delivering customer service. The Receptionist answers calls fielding them accordingly, addresses questions and needs of the customer, and provides an overall welcoming environment. The Receptionist receives payments from customers and employees in payment for goods or services and records the amounts received. Must be able to work accurately and pleasantly with numerous interruptions. The Receptionist is sometimes the customer’s last contact with the dealership and therefore must represent the dealership in a friendly, professional manner.

 ESSENTIAL DUTIES:

  • Answer all incoming calls; ideally by the fourth ring with a professional friendly voice
  • Communicate with callers in an efficient manner, minimizing the time they are put on hold
  • Keep written records of who is on hold.  Always know who the caller was hold for if the call comes back to the operator.
  • Use the caller’s name whenever possible
  • Route the caller to who they need to speak to in a minimal amount of time
  • Ensure all invoice totals and receipts are accurate 
  • Collect the total retail charges from customer 
  • Provide the proper change and receipts to the customer 
  • Have every repair order & credit card receipt signed by the customer at the time of payment
  • Answer customer's questions pertaining to the invoice with honesty and integrity 
  • Ensure that customer's complaints are handled promptly, with genuine concern and according to dealership guidelines 
  • Handle and account for daily cash in and out of the assigned register 
  • File Repair Orders as directed by the Service Department 
  • Update customer information in the system as necessary
  • Establish excellent working relationships with customers
  • Report to management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership, employees or the customers 
  • Follow Cashier Closing Procedures as established by the Business Office
  • Balance cash drawer nightly and report discrepancies. Any overages or shortages in excess of $5.00 should be reported to management immediately
  • Prepare all paperwork and forms of payment for pickup by the business office from the drop safe
  • Refer customers who have additional questions (e.g. questions about their repair order) to the service advisor or other appropriate individual. 
  • Keep work areas neat and clean at all times
  • Monitor and maintain refreshments for customers including cleaning and refilling coffee and supplies
  • Provide training for all other cashier office staff on the proper maintenance and care of the coffee machine
  • Attend training classes as directed by management
  • Perform other job-related duties as assigned by corporate management 

 QUALIFICATIONS:

  • High school diploma or the equivalent 
  • One year of experience in an auto repair facility 
  • Multi-line telephone experience
  • Professional appearance and disposition
  • Must be able to convey messages to employees clearly & quickly
  • Excellent verbal and written communication skills 
  • Detail oriented, problem solver
  • Ability to collaborate with the public, sometimes with several customers at a time 
  • Ability to collaborate with other dealership personnel 
  • Extensive computer, data entry experience
  • One-year accounting/bookkeeping/office management skills 
  • Must be a team player with impeccable honesty and integrity 
  • Maintain a high level of professional personal appearance and conduct

BENEFITS:

  • Health, dental and vision coverage
  • Paid time off and vacation
  • Life and disability benefit plans
  • Paid training; growth opportunities
  • Employee vehicle purchase plans
  • Discounts on products and services
  • Retirment saving – 401K Plan
  • Long term job security

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Posture: prolonged sitting; regular kneeling/squatting; regular walking; regular bending/stooping; regular pushing/pulling and twisting; driving vehicles
  • Motion: repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching
  • Mental Demands: work with frequent interruptions; maintain emotional control under stress

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.

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