Parts Counterperson-Luxury Brands


O’Gara Coach Westlake
Westlake Village, California
Locations: Westlake Village, Calabasas, Fillmore, Thousand Oaks

Parts Counterperson-Luxury Brands

***SIGN ON BONUS up to $5,000 depending on experience!***

Westlake Village, CA, US

At O'Gara Coach, we believe employees are the greatest asset in our mission to provide the highest level of quality service for our valued customers.We understand that each employee of the O’Gara Coach team has an essential role in creating the individualized service we provide our clients, and we recognize the importance of employee satisfaction. We treat all employees with respect and appreciation for their contributions to the company, and we provide employees with the opportunity for success as both team members and individuals. O'Gara Coach is always looking for qualified, driven and professional individuals to join our team.

O’Gara is respected as one of the most prestigious and highest volume luxury automotive dealers in the world with showrooms located in Beverly Hills, San Diego and Westlake Village.  Our brands include Aston Martin, Bentley, Bugatti, Genesis, Koenigsegg, Lamborghini, Maserati, McLaren, Pininfarina, Rimac, and Rolls-Royce. Our unparalleled performance and customer satisfaction reflect our success and commitment to excellence.

The Parts Counterperson sells parts to all available customers, over the counter, through the shop or on the phone.

 DUTIES AND RESPONSIBILITIES:  

  • Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
  • Pull purchases from stock. If the part is not in stock, determine availability and submit an order if requested by the customer. 
  • Answer phone calls, providing price quotes and other information. Assist outside sales representatives with their orders. 
  • Set up orders for daily shipment, delivery, or pick up. 
  • Verify “will call” and “back order” files weekly and return to vendors, or stock those items not required. 
  • Solicit assigned accounts by phone.     
  • Assist service technicians in selecting parts needed for repairs in process. 
  • Order parts not in stock if, after discussion with Shop Foremen, it is determined that parts are needed and will be used upon receipt or that the customer will return for the required repairs. 
  • Notify the Shop Foreman and the customer that ordered parts have been received. 
  • Ensure that before parts can be charged out, the Technician presents a duplicate copy of the repair order and a parts requisition. 
  • Be friendly, professional and efficient when working with all customers, both on the phone and in person. 
  • Provide the same high level of service to the other dealership departments as is given to other customers.   
  • Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager.
  • Ensure that all charge back sales are signed by the customers.       
  • When making tax exempt sales other than to a charge or cash account, ensure that the customer’s full name, address, ICC number, and signature is obtained.      
  • Keep front and rear counter areas clean and uncluttered. 
  • Replenish assigned inventory daily. Advise Parts Manager when areas of the department are not in satisfactory condition.               
  • Keep current on new products and product updates.
  • Participate in all training programs that are made available. 
  • Participate with the Parts Manager in maintaining a Lost Sale Tracking program.               
  • Clean computer terminals and printers daily.
  • Must be legally and technically able to operate company and customer vehicles. 
  • Must be insurable by company insurance carrier. 
  • Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.   

 REQUIREMENTS AND QUALIFICATIONS:

  • High school diploma or the equivalent. Ability to read and comprehend instructions and information. 
  • One year of experience in an automotive parts department. 
  • One year of sales experience. 
  • Ability to work well with the public, sometimes with several customers at a time. Ability to work well with all personalities.
  • Volkswagen/Audi/Porsche and or BMW parts department experience preferred.
  • Knowledge in and work experience with ADP/CDK a plus
  • Experience in shipping and receiving preferred
  • Forklift certified a plus
  • Hazmat certified a plus
  • Must have a valid driver’s license and have and maintain an acceptable, safe driving record.
  • Solid basic computer skills a must
  • Organizational
  • Time Management
  • Detail-oriented
  • Multi-tasking
  • Must be fully vaccinated against COVID-19 and be able to provide proof

EMPLOYEE BENEFITS

  •   100% Employer paid Health, Dental and Vision coverage for Employee
  •   Paid time off and sick time
  •   Employee vehicle purchase plans
  •   Discounts on products and services
  •   Paid training and growth opportunities

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status

Skip to the main content