Receptionist-Beverly Hills


O’Gara Coach Beverly Hills
Beverly Hills, California
Locations: Beverly Hills, Burbank, Glendale, Los Angeles, North Hollywood, West Hollywood

Receptionist

Beverly Hills, CA, US

At O'Gara Coach, we believe employees are the greatest asset in our mission to provide the highest level of quality service for our valued customers.We understand that each employee of the O’Gara Coach team has an essential role in creating the individualized service we provide our clients, and we recognize the importance of employee satisfaction. We treat all employees with respect and appreciation for their contributions to the company, and we provide employees with the opportunity for success as both team members and individuals. O'Gara Coach is always looking for qualified, driven and professional individuals to join our team.

ESSENTIAL DUTIES:

  • Ensure all invoice totals and receipts are accurate 
  • Monitor the cash flow of Service and Parts Departments 
  • Collect the total retail charges from customer 
  • Provide the proper change and receipts to the customer 
  • Have every repair order & credit card receipt signed by the customer at the time of payment
  • Answer customer's questions pertaining to the invoice with honesty and integrity 
  • Ensure that customer's complaints are handled promptly, with genuine concern and according to dealership guidelines 
  • Handle phone calls and assist customers 
  • Handle and account for daily cash in and out of the assigned register 
  • File Repair Orders as directed by the Service Department 
  • Update customer information in the system as necessary
  • Establish excellent working relationships with customers
  • Report to management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership, employees or the customers 
  • Follow Cashier Closing Procedures as established by the Business Office
  • Balance cash drawer nightly and report discrepancies. Any overages or shortages in excess of $5.00 should be reported to management immediately
  • Prepare all paperwork and forms of payment for pickup by the business office from the drop safe
  • Refer customers who have additional questions (e.g. questions about their repair order) to the service advisor or other appropriate individual. 
  • Keep work areas neat and clean at all times
  • Monitor and maintain refreshments for customers including cleaning and refilling coffee and supplies
  • Provide training for all other cashier office staff on the proper maintenance and care of the coffee machine
  • Attend training classes as directed by management
  • Perform other job-related duties as assigned by corporate management 

 

QUALIFICATIONS:

  • High school diploma or the equivalent 
  • One year of experience in an auto repair facility 
  • Excellent verbal and written communication skills 
  • Ability to collaborate with the public, sometimes with several customers at a time 
  • Ability to collaborate with other dealership personnel 
  • One-year accounting/bookkeeping/office management skills 
  • Must be a team player with impeccable honesty and integrity 
  • Maintain a high level of professional personal appearance and conduct
  • Must be fully vaccinated against COVID-19 and be able to provide proof of vaccination

 PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Posture: prolonged sitting; regular kneeling/squatting; regular walking; regular bending/stooping; regular pushing/pulling and twisting; driving vehicles
  • Motion: repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching
  • Mental Demands: work with frequent interruptions; maintain emotional control under stress

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.

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