San Diego, CA, US
At O'Gara Coach, we believe employees are the greatest asset in our mission to provide the highest level of quality service for our valued customers. We understand that each employee of the O’Gara Coach team has an essential role in creating the individualized service we provide our clients, and we recognize the importance of employee satisfaction. We treat all employees with respect and appreciation for their contributions to the company, and we provide employees with the opportunity for success as both team members and individuals. O'Gara Coach is always looking for qualified, driven and professional individuals to join our team.
O’Gara is respected as one of the most prestigious and highest volume luxury automotive dealers in the world with showrooms located in Beverly Hills, San Diego and Westlake Village. Our brands include Aston Martin, Bentley, Bugatti, Genesis, Koenigsegg, Lamborghini, Maserati, McLaren, Pininfarina, Rimac, and Rolls-Royce. Our unparalleled performance and customer satisfaction reflect our success and commitment to excellence.
DUTIES & RESPONSIBILITIES:
Receive Repair Orders from dispatcher on computer terminal and take vehicle to stall areas
Perform work as outlined on Repair Order with efficiency and accuracy, in accordance with dealership and factory
Communicate with Parts Department to obtain needed parts. Inform Service Manager if vehicle is down awaiting parts, and pursue special ordering of parts, if appropriate
Save and tag parts if the job is under warranty or if requested by the customer
Examine the vehicle to determine if additional safety or service work is required
Inform Service Advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised
Diagnose cause of any malfunction and perform repair, if authorized by the customer
Document work performed on each vehicle on the Repair Order using the concern, cause and correction format. State repair diagnosis/description as clearly as possible on your terminal, as this is what the customer will see and how the billing will be determined
Road test vehicles to quality check work performed as required, keeping in mind that customers' vehicles should not be used for personal errands and should not be operated illegally or unsafely
Seat belts must always be worn
Continually monitor status of each vehicle and inform the Service Manager. Escalate "wait" jobs as much as possible. Monitor promised times and advise if there will be a problem meeting a promised time as soon as it becomes apparent
Ensure that customer's vehicles are returned to them as clean as they were prior to being serviced
Properly use the special tools and equipment provided by the Service Department
Maintain an inventory of normal Technician's tools not normally inventoried by the Service Department as "special tools"
Maintain the workspace assigned in an organized and clean manner
Produce quality work that displays pride of workmanship
Review technical bulletins and other publications as assigned by management
Participate and utilize technical training as requested by management
Attend training classes as directed by management
Perform other job-related duties as assigned by corporate management
High school diploma or the equivalent
Must have valid California Driver’s license and be insurable
ASE certification preferred
1-year Rolls Royce Technician experience or BMW STEP program certificate
Proficient mechanical skills
Ability to collaborate with the public, sometimes with several customers at a time
Ability to collaborate with other dealership personnel
Excellent verbal and written communication skills
Proficient knowledge of dealership computer systems
Must have valid in-state driver's license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer vehicles and a demonstrator vehicle
Must be a team player with impeccable honesty and integrity
Maintain a high level of professional personal appearance and conduct
Must be fully vaccinated and be able to provide vaccination card for COVID-19
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Posture: prolonged sitting; regular kneeling/squatting; regular walking; regular bending/stooping; regular pushing/pulling and twisting; driving vehicles
Motion: repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching
Moving about the dealership to complete auto body repair
Using hand and/or power tools and equipment consistent with industry standards
Lifting up to 50 lbs.
We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.